FAQs

We offer free returns if your piece does not fit, is not as described on our site, or if your piece has any defects or flaws that are not identifiable from their description or images.
You have 30 days from the date of purchase to return your pieces; however, a return request must be submitted within 14 days of purchase.
Items outside of the 30-day-window, Consignment Packs and pieces marked for final sale are ineligible for returns.
Please note, if you require specific measurements for any piece listed, you can text us via our website or email us at customercare@thecloset.com.au.
Refer to our Returns Policy for more information.

To request a return, log into your account and click on Open a new dispute. Follow the prompts to request a return shipping label

We aim to process returns within 2 business days of receipt of the returned item.

We do our best to physically authenticate items or we enlist the services of expert third party authenticators

We only accept items that are completely free of defects. If an item is considered vintage or likely to have purchase appeal despite minor defects, these defects will be in the item description. The condition of each item is also described (Good, Very good, Excellent, Like new or Brand New)

Australia Post Standard Shipping: please allow 2-8 business days (from the date of dispatch).

Australia Post Express Shipping: please allow 1-3 business days (from the date of dispatch).
We aim to dispatch all orders within 1-2 business days.

We offer Click and Collect from our Brisbane office. Opening hours for pick-ups are Monday to Fridays between 9am and 2pm.

We offer shipping to Australian addresses only. We do not ship internationally.

All orders over $200 are free of charge. Orders of less than $200 will incur a $15 shipping cost. Express Shipping is $20.

The Australia Post tracking number associated with your order will be visible in your account.

Our pricing combines historical sales data from our own database in addition to data from other websites and applications. We consider current market trends, and item-specific factors including brand prestige, condition, and season. The luxury resale market is continually monitored, and it informs our pricing strategy to ensure your items are competitively priced to sell in a reasonable period of time for the best price.

We welcome feedback, but final pricing is determined by us, using market intelligence.

Pieces that are unsuitable for listing or that remain unsold after the 12-week listing period, may either be returned to you or donated to one of our charity partners (terms apply). You need to indicate your preference on your Consignment Agreement at time of submitting your pieces. You will be liable for shipping costs to return your items.

Payments are currently made during the first week of each calendar month. Payments are processed via secure bank transfer or PayPal.

There is minimum 12-week listing period to ensure that pieces have adequate market exposure. Items cannot be returned to you during this period.
On your Consignment Agreement, there is an option for you to request the return of any unsold items at the end of the 12-week listing period. If you did not select this option on your agreement, we will either remove your pieces from our site, or de-activate your pieces and re-list them at a later stage.

We occasionally run promotions, and your pieces may be included in these sales events. In this instance, payouts will be adjusted accordingly.
After 9 weeks of listing, the listing price of your pieces will automatically be reduced to maximise its chances of being sold. The maximum discount that we will apply is 30% of the original listing price.

Original receipts, dust bags, and accessories are not required. However, if you have them, inclusion will positively influence pricing.

See the list of brands that we accept and do not accept here. These are subject to change without notice, so it is important to check this list before returning your consignment.

Each piece is individually inspected by experienced staff members under specialised lighting. We inspect fabric for signs of wear, check for pulled threads, holes, stains, missing buttons, faulty zippers and unravelling stitching. Should it appear that any piece has not been laundered or drycleaned prior to submission, we will reject it.

It is never in our interest to reject items that could be listed. We want to protect our brand and the trust of shoppers for both our benefit and make sure that sales experiences exceed expectations. We reject items that do not meet our quality standards or styles that are outdated and not likely to sell. We also reject items if authenticity cannot be determined or for hygiene reasons. Missing hallmarks, size and care labels may also be grounds for rejecting items.

Consignment Packs cost $20 for one, or $40 for three bags. Our courier service costs a flat rate of $50. Other than these fees, there are no further cost associated with processing, listing, marketing and selling your items. Our in-store concierge service is complimentary.

Typically 1–2 weeks, depending on volume.

Once we have received your consignment, our staff will process them and email you with details of pieces that qualify for listing.