Seller’s Guide

Your wardrobe deserves a curated and considered service that will optimise your return and positively impact our planet’s future.

Selling online can be time-consuming, frustrating and inconsistent. That’s why we’ve created an elevated luxury full-service resale experience designed to deliver results without the effort.

As part of our white glove service, we handle:

• Authentication
• Pricing strategy
• Styling and photography
• Creating copy that sells
• Marketing and customer service
• Selling and shipping
• Returns

CONSIGNMENT PROCESS

We offer three methods of submitting your pieces to us. You may either order a thrift pack and ship your items via Australia, request a courier pickup, or schedule an in-store appointment at our Brisbane warehouse. We also provide online quotes for selected pieces.

Click HERE to select a consignment method that suits you best and for the link to online quotes.

Regardless of the method you chose, you are required to complete a Consignment Agreement. You can either download the form and complete it by hand HERE , or you can complete it online HERE.

AUTHENTICATION

Maintaining trust with our clients is incredibly important to us. This is why we use a layered authentication process, combining physical inspection with third party verification technology.

Certain brands are only accepted on the condition that we obtain independent verification of authenticity. Click HERE for brands that qualify. For these pieces, we enlist Entrupy or Legitgrails – global leaders in luxury authentication for bags, wallets.

Third party authentication will attract a fee of $40 per item, except in the instance of Hermes pieces, which cost $120 per certification. In the instances of consignment, the authentication fee will be deducted from the first payment made to Consignors.

Read more about our authentication program HERE.

Pricing and Payout

Our pricing strategy has been developed through 7+ years of resale experience and optimised for successful consignment outcomes.

Each piece is priced using:

Brand and demand
Condition and age
Market and historical sales data and resale performance

Your payout increases with value:

$100–$199.99 → 35%
$200–$499.99 → 55%
$500–$999.99 → 65%
$1,000+ → 75%

You may choose:

Monthly cash payments, or
Store credit (with bonus value where offered)

*Select high-demand pieces may qualify for upfront offers (at our discretion).

Selling Price (EXCL GST)	Your Payout Percentage
$50.00-$199.99	35%
$200.00-$499.99	55%
$500.00-$999.99	65%
$1000.00+	75%

Selling FAQ’s

How do you determine pricing for my items?

Our pricing combines historical sales data from our own database in addition to data from other websites and applications. We consider current market trends, and item-specific factors including brand prestige, condition, and season. The luxury resale market is continually monitored, and it informs our pricing strategy to ensure your items are competitively priced to sell in a reasonable period of time for the best price.

Can I influence pricing?

We welcome feedback, but final pricing is determined by us, using market intelligence.

What happens to the pieces that are unsuitable for listing or remain unsold?

Pieces that are unsuitable for listing or that remain unsold after the 12-week listing period, may either be returned to you or donated to one of our charity partners (terms apply). You need to indicate your preference on your Consignment Agreement at time of submitting your pieces. You will be liable for shipping costs to return your items.

What is the payment timeline and process?

Payments are currently made during the first week of each calendar month. Payments are processed via secure bank transfer or PayPal.

Is there a minimum consignment period?

There is minimum 12-week listing period to ensure that pieces have adequate market exposure. Items cannot be returned to you during this period.
On your Consignment Agreement, there is an option for you to request the return of any unsold items at the end of the 12-week listing period. If you did not select this option on your agreement, we will either remove your pieces from our site, or de-activate your pieces and re-list them at a later stage. If you have not chosen for your items to be returned to you after 12 weeks, the listing will be considered to have expired, and it will no longer qualify for payout.

What about discounts and sales?

We occasionally run promotions, and your pieces may be included in these sales events.
After 9 weeks of listing, the listing price of your pieces will be reduced to encourage sale. The maximum discount that we will apply is 30% of the original listing price.

Do I need original packaging and documentation?

Original receipts, dust bags, and accessories are not required. However, if you have them, including them will positively influence pricing.

What brands and items do you accept?

See the list of brands that we accept and do not accept here. These are subject to change without notice, so it is important to check this list before returning your consignment.

How are pieces processed?

Each piece is individually inspected by experienced staff members under specialised lighting. We inspect fabric for signs of wear, check for pulled threads, holes, stains, missing buttons, faulty zippers and unravelling stitching. Should it appear that any piece has not been laundered or drycleaned prior to submission, we will reject it.

Do I pay for shipping of my pieces?

Consignment Packs cost $20 for one, or $40 for three bags. Our courier service costs a flat rate of $50. Other than these fees, there are no further cost associated with processing, listing, marketing and selling your items. Our in-store concierge service is complimentary.

How long does processing take?

Typically, 1–2 weeks, depending on volume.

Consigning with the closet

CONSIGNMENT PROCESS

AUTHENTICATION

What we accept

What we do not accept

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Pricing and Payout

Selling FAQ’s

Service

About Us

Policy

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