Skip to main content
20% off all coats and jackets Applied at checkout Click here
  • Shop
    • Clothes
      • Denim
      • Dresses
      • Tops
      • Tees
      • Jumpsuits & Playsuits
      • Pants
      • Skirts
      • Coats & Jackets
      • Jeans
      • Shorts
      • Sweat & Hoodies
      • Jumpers & Cardigans
      • Separates
      • Intimate Wear
      • Activewear
      • All Clothing
    • Shoes
      • Heels
      • Flats
      • Sandals
      • Boots
      • Wedges
      • Mules
      • Sneakers
      • All Shoes
    • Accessories
      • Handbags
      • Wallets
      • Scarves & Gloves
      • Belts
      • Jewellery
      • All Accessories
    • Designer
      • Clothes
      • Shoes
      • Accessories
    • New with Tags
      • Clothes
      • Shoes
      • Accessories
    • Plus-Size
      • Clothes
      • Shoes
      • Accessories
  • Sell With Us
The Closet
  • Shop
    • Clothes
      • Denim
      • Dresses
      • Tops
      • Tees
      • Jumpsuits & Playsuits
      • Pants
      • Skirts
      • Coats & Jackets
      • Jeans
      • Shorts
      • Sweat & Hoodies
      • Jumpers & Cardigans
      • Separates
      • Intimate Wear
      • Activewear
      • All Clothing
    • Shoes
      • Heels
      • Flats
      • Sandals
      • Boots
      • Wedges
      • Mules
      • Sneakers
      • All Shoes
    • Accessories
      • Handbags
      • Wallets
      • Scarves & Gloves
      • Belts
      • Jewellery
      • All Accessories
    • Designer
      • Clothes
      • Shoes
      • Accessories
    • New with Tags
      • Clothes
      • Shoes
      • Accessories
    • Plus-Size
      • Clothes
      • Shoes
      • Accessories
  • Sell With Us
0
The Closet
0
  • Shop
    • Clothes
      • Denim
      • Dresses
      • Tops
      • Tees
      • Jumpsuits & Playsuits
      • Pants
      • Skirts
      • Coats & Jackets
      • Jeans
      • Shorts
      • Sweat & Hoodies
      • Jumpers & Cardigans
      • Separates
      • Intimate Wear
      • Activewear
    • Shoes
      • Heels
      • Flats
      • Sandals
      • Boots
      • Wedges
      • Mules
      • Sneakers
    • Accessories
      • Headbags
      • Wallets
      • Scarves & Gloves
      • Belts
      • Jewellery
    • Designer
      • Clothes
      • Shoes
      • Accessories
    • New with Tags
      • Clothes
      • Shoes
      • Accessories
    • Plus-Size
      • Clothes
      • Shoes
      • Accessories
  • Shop By
    • Size
      • XL
    • Price
      • $0 - $50
  • Dress for Success
    • Background
    • Products
    • Dress for Success Website
  • Sell With Us
  • About
  • Contact Us

The Closet Terms of Use

Please read these terms and conditions carefully before using info@thecloset.com.au (the website) to browse or buy or sell items.

About the website

The Closet sells premium second-hand fashion items by consignment via its website. It is an online consignment shop. We provide sellers with a place to display and sell their merchandise on their behalf. The Closet accepts items for sale and agrees to pay the seller a percentage of the proceeds when the goods do sell. The Closet does not assume title or ownership of any items displayed on or sold via its website except in instances where items have been designated for upfront payment to sellers or where we have expressly acquired items from sellers.

The Closet is not affiliated with or endorsed by any designer, manufacturer, retailer or brand of the items that users buy or sell The Closet’ website.

By using our website to buy or sell or browsing the website, you agree to be bound by the following Terms and Conditions. These Terms and Conditions apply to all users of our services and those visiting the website, without limitation.

The Closet reserves the right, at its absolute discretion to ban anybody who is in violation of these Terms and Conditions or any other policies contained in the website from using the website or any of its services.

The Closet reserves the right to amend these Terms and Conditions from time to time without notice to any party. All users of our services and those visiting the website are required to read and familiarise themselves with the Terms and Conditions that apply at that point in time.

Website links

The website may provide links to other websites or resources. You acknowledge and agree that The Closet is not responsible for these external sites or resources. We do not endorse and are not responsible or liable for any content, advertising, products or other materials on or available from such websites or resources.

Membership

You cannot use any services on the website, including buying and selling items before registering as a member and creating an account. You may only register as a member if you can form a legally binding contract that is enforceable against you. You must be at least 18 years old to register as a member. If you are under 18 and using our services, you must be under the supervision of a parent or legal guardian who is at least 18 years of age.

By registering as a member and creating an account, you confirm that all registration information you submit is accurate and truthful and that you are authorized to be bound or bind any other legal entity, such as a company or partnership, to these Terms and Conditions.

You agree that access to and use of the website is limited, non-transferable and allows for the sole use of the website by you as determined by The Closet. You will not use the website or services for any illegal or unauthorised use and you acknowledge and agree that any automated use of the Website or its Purchase Services is prohibited.

By creating an account, you agree that you may receive communications from The Closet, including, but not limited to, newsletters, promotions, special offers, account reminders and updates. You also understand that you can remove yourself from these communications by unsubscribing.

Account Information and Password

You are responsible for all activity, liability, and damage resulting from your failure to keep your account information and password secure. You are solely responsible for any activities conducted through your account.

Your email address and password authenticate your identity as a member and The Closet is entitled to act on any transaction instructions received from your account information, regardless of whether it is being used with your knowledge and permission. You agree to notify us in the event of any unauthorized use of your password or any breach of security.

The Closet will not be liable for any loss or damage arising from your failure to keep your password secure.  You must provide and maintain valid account and payment information such as a valid PayPal account or a valid bank account.

You may not transfer your account to any other party or allow another party to access or use your The Closet account.

Communication

You agree that all agreements, notices, disclosures and other communications that are provided to you electronically by The Closet will satisfy any legal requirement that such communications be in writing.

Right to Refuse Service

The Closet may, in its sole discretion, cancel unconfirmed or inactive accounts at any time and reserves the right to refuse service to anyone, for any reason, at any time.

Purchase and Sale Transactions

The Closet sells premium second-hand fashion items by via its website. It is an online consignment shop. We provide sellers with a place to display and we sell their merchandise on their behalf.  The Closet accepts items for sale and agrees to pay the seller a percentage of the proceeds if and when the goods do sell. The Closet does not assume title or ownership of any items displayed on or sold via its website except in the instance where items have been designated for upfront payment.

Once The Closet has taken receipt of your items, you grant us the right to make all decisions, in our sole discretion as to whether we accept items for sale or not, how much we decide to list items for and whether we remove items from our website or not

The Closet is not affiliated with or endorsed by any designer, manufacturer, retailer or brand of the items that users buy or sell The Closet’ website.

Unless otherwise stated, all fees and prices are quoted in Australian Dollars. In addition to the payment of the applicable purchase price for a purchased item, buyers are responsible for paying all shipping costs to The Closet, as displayed at the time of purchase, as well as all applicable sales, excise, import, export, VAT and other taxes or duties associated with the purchase and sale of any items through the website. All such shipping costs and taxes that are not included in the listed price for any item made available on the website will be displayed to buyers before confirmation of any purchase.

To make a purchase via the website, you must have a valid payment method. To ensure uninterrupted service and to enable you to conveniently make additional purchases, The Closet may store and update your payment method on file.

The strikethrough price shown next to any item listed as for sale represents the estimated recommended retail price of a comparable item of the same quality, construction and material offered elsewhere in new condition. We aim to provide fair and accurate reference to prices but we do not guarantee or warrant that the strikethrough price is correct. We recommend that you do your price enquiry elsewhere if this is an important factor in buying an item from The Closet.

The availability of items for sale and listing prices are subject to change at any time without notice. The Closet reserves the right, in its sole discretion, to limit the amount of time an item may remain in a customer’s shopping cart. We strive for perfection but if an item is listed at an incorrect price or contains incorrect information we reserve the right, at our sole discretion, to refuse or cancel any orders placed for that item.

The Closet reserves the right to cancel any promotion, discount, coupon or incentive prior to its stated expiry date without notice and at our sole discretion.

The Closet does not warrant that product descriptions are accurate, complete, reliable, current, or error-free. If a product purchased from The Closet is not as described, you should return it unused.

After you have paid for your items, The Closet will issue you with a receipt to confirm that your payment has been received. We may record your purchase details for future use. By agreeing to pay for a transaction with your credit card, you authorise us to charge your credit card.

Consignment Items

After The Closet has processed clothing which you have sent to us, we will inform you which of your items have been accepted and listed on our website. We will also inform you whether any listed items qualify for upfront or consignment payout. The Closet will decide, at its absolute discretion, whether an item is accepted or rejected and the price which we will list your items at.

Items that are generally fashionable, in-season, in great condition, and likely to sell quickly as determined by The Closet at its sole discretion, may be designated for upfront payout. Items so designated, immediately and irrevocably become property of The Closet. Upfront listings and payouts are final and non-negotiable.

Your account will be automatically credited with your payout earnings according to our payout estimator Pricing Guide in the event that we decide to make an upfront payment, after your sent clothing has been processed. Payout calculations are estimates and may be subject to change from time to time without notice. You can choose to cash out via PayPal or keep your credits in your account and offset these against purchases that you make from The Closet.

Items that are expected to take longer to sell, but still in very good condition will be accepted and listed on the consignment payout at The Closet’ absolute discretion. Consignment items will be listed on the website for a maximum of 12 weeks.

The initial listing price for consigned items will be determined by The Closet’ Pricing Guide. These are estimates only and may be subject to change from time to time without notice. Five weeks after your unsold consignment item has been listed, The Closet reserves the right to reduce your payout according to any discounts or promotions applied by a purchaser.

Your account will be credited with your consignment payout according to our payout schedule after your consignment item has been sold. If the purchasing customer returns the item, the item will become the property of The Closet to deal with as it wishes.

Designer items

You may request a price estimate for your designer brand items prior to sending to The Closet. Should you dispatch designer brand items to us, these items will be authenticated by our staff at The Closet and unaccepted items will be automatically returned to you.

You acknowledge and agree the authentication process of The Closet is in-house and independent. Brands advertised on the website are in no manner involved in the authentication of the items being sold. They do not assume any responsibility for any items purchased from or through the website.

Donations

You may elect to donate clothing to one of our designated charity partners. At its discretion, The Closet may elect to purchase all or a portion of your clothing from the charity partner whereupon the proceeds of such transaction will be transferred to the charity partner. You will not receive a payout for items donated.

Warranty and Returns Policy

The Closet will replace or refund you if you purchase an item that represents a major failure or if the item is not of acceptable quality strictly within 30 calendar days from the date of purchase. You will have to pay for postage to return the item to us.

To lodge a claim under these Terms and Conditions, you must log into your account and complete the required information in the online link to the Resolution Centre.

The Closet will at its sole discretion, either refund or substitute an item free of charge to you. The Closet will pay for the standard delivery of the substituted item to you if your claim has been successful.

This is the only warranty offered by The Closet.

All implied warranties including the warranties of merchantability and fitness for use are limited to the Warranty Period.

This warranty does not apply in the instance where the item has been damaged, defaced, or has been subjected to misuse, abnormal service or handling, or which has been altered or modified in design or construction after purchase.

Delivery

The Closet uses third party delivery companies to deliver items bought from you or to collect items which you send us. You acknowledge that The Closet is not the provider of these delivery and insurance services and only facilitates your interaction with these third-party delivery companies in respect to providing the delivery services.

If an item is lost or damaged during being delivered, you need to contact the relevant delivery company directly to request a refund or to claim on any insurance options available.

You also must contact us by sending an email to info@thecloset.com.au outlining whether the item was damaged in transit or lost. This will enable us to take steps to ensure that we use reliable third-party delivery companies.

Personal Information and Privacy

The Closet will only use personal information in accordance with its Privacy Policy which complies with Australian Law and is available upon request.

Intellectual Property

All content on the Website, including but not limited to trademarks, logos, service marks, trade names, graphics, page headers, button icons, scripts and other designs is owned by or licensed to The Closet. No-one may display, reproduce, distribute, modify, sell, or otherwise use any materials or content on the website, and all such content is provided on an AS IS basis.

Limitation of Liability

The Closet will not be liable for any damages or loss of profits caused by action or omission to act whatsoever, that results from or relates to your use of or access to the website, including a third party’s visit or use of the website.

Everything on the website, are provided to you on an "as is" and "as available" basis, without warranty or condition of any kind. The Closet does not make any express or implied representation or warranty about the website or any items referred to on the Website. This includes (but is not restricted to) any loss or damage you may suffer due to accessing, using, purchasing or selling items via the website, regardless of the cause of such damage or loss of profits.

Indemnification

You agree to defend, indemnify, and hold The Closet and its affiliates, and their directors, officers, employees and agents harmless from and against all claims, demands, liabilities, costs, losses, and expenses, including reasonable attorneys’ fees, arising from your use of its services or website or your breach of these Terms and Conditions, including any dispute with another user or claim from a third party.

No Guarantee

The Closet does not guarantee continuous, uninterrupted access to the Website or Services.

Legal Compliance and Taxes

You shall comply with all applicable domestic and international laws, statutes, ordinances, and regulations regarding your use of the website and our services and you shall be responsible for paying all taxes applicable to any purchases or sales of items you make using our website.

Termination of Contract

If you want to terminate your account and registration, you may do so by notifying The Closet at any time and closing your by sending an email to info@thecloset.com.au.

The Closet may at any time terminate your account and registration if you have breached any provision of these Terms and Conditions or if we no longer provide our services to users in the country in which you are resident or if in our opinion, the services provided to you are no longer commercially viable.

Dispute Resolution

If a dispute arises between The Closet and any user of its services or because of anyone visiting its website for any purpose whatsoever, the party that claims the dispute must give written notice to the other party detailing the nature of the dispute and the desired outcome.

Following receipt of the dispute notice, the parties must endeavour in good faith to resolve the dispute by negotiation. If the parties are unable to resolve the dispute in this manner 30 days after receipt of the notice, the parties must either agree on the selection of a mediator or accept a mediator appointed by the President of the Australian Mediation Association.

Fees and reasonable expenses of associated with the mediation will be shared equally by the parties and without limiting the foregoing undertake to pay any amounts requested by the mediator as a pre-condition to the mediation commencing. Each party must pay their own costs associated with the mediation. The mediation will be held in Queensland, Australia.

All information and communication arising out of and in connection with this dispute resolution clause are strictly confidential and will be treated as "without prejudice" negotiations. The mediation will lapse if the dispute has not been resolved after 3 months from the date that the mediator has been appointed. Either Party may ask the mediator to terminate the mediation and the mediator must do so.

In the event of any dispute arising out of or in relation to the website, you agree that the exclusive venue for resolving any dispute shall be in the courts of Queensland, Australia.

Governing Law

These Terms and Conditions are governed by the laws of Queensland, Australia.

Severance

If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed, and the rest of the Terms shall remain in force.

General Disclaimers

The Closet makes no terms, guarantees, warranties, representations or conditions whatsoever regarding the items for sale other than provided for in these Terms and Conditions.

The Closet, its affiliates, employees, agents and advertisers shall not be liable to you for any direct, indirect, incidental or consequential damages which may be suffered by you, however caused and under any theory of liability.

The Closet is not responsible or liable for any content contained on the website or in connection with the purchasing or selling of items, regardless of its source.

You specifically agree that The Closet does not provide delivery services to you and we will not be liable to you for any direct or indirect loss or damage, loss of profit or opportunity, or damage to goodwill arising out of or in connection with the delivery service.

 

Shop Now. Pay Later

Free Returns In Australia

Money Back Guarantee

The Closet

Stay In Touch

Service

Service

  • My Account
  • Track Order
  • Resolution Centre

About Us

About Us

  • About Us
  • Our Blog
  • Contact Us

Policy

Policy

  • Terms of Use
  • Privacy Policy
  • Returns Policy
  • Security Policy

Contact

Contact

  • 0404758347
  • Unit 9, 10 Depot Street, BANYO, QLD, 4012
  • customercare@thecloset.com.au
Copyright © 2022 The Closet | ABN: 13630367323
  • Afterpay
  • MasterCard
  • PayPal Express
  • American Express
  • Visa

Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Closet’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘The Closet’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Unit 9, 10 Depot Street, BANYO, QLD, 4012. Our ABN is 13630367323. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Privacy Policy

This privacy policy sets out how we uses and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.