THE CLOSET

PRIVACY POLICY

Last Updated: 28 May 2026

This Privacy Policy explains how The Closet collects, uses, stores, and protects personal information when you use our website and services.

The Closet is operated by:

Preloved Fashion Pty Ltd
ABN 13 630 367 323
Unit 14, 10 Depot Street
Banyo QLD 4014
Australia

Email: customercare@thecloset.com.au

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, you consent to the collection and use of your information as described in this policy.

1. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our business practices.

The updated version will be published on our website with a revised “Last Updated” date.

We encourage you to review this policy periodically.

2. What Personal Information We Collect

We may collect personal information that identifies you or could reasonably identify you.

This may include:

• name
• email address
• telephone number
• postal address
• postcode and location data
• payment details (processed through secure third-party payment providers)
• account login details
• purchase and transaction history
• demographic information such as preferences and interests
• responses to surveys, promotions, or competitions.

We may also collect technical information such as:

• IP address
• browser type
• device information
• website usage data.

3. How We Collect Personal Information

We may collect personal information when you:

• create an account
• place an order
• consign items for sale
• subscribe to newsletters or marketing communications
• contact our customer service team
• participate in surveys, promotions, or competitions
• browse or interact with our website.

Information may also be collected automatically through cookies and analytics tools.

4. Why We Collect Your Information

We collect personal information to operate our business and provide our services.

This may include:

• processing purchases and sales transactions
• managing consignor accounts
• communicating with you regarding orders or consignments
• maintaining internal records
• improving our products, services, and website functionality
• conducting market research and customer surveys
• providing customer support
• detecting fraud and preventing misuse of our services.

We may also use your information to send marketing communications where permitted under the Spam Act 2003 (Cth).

You can unsubscribe from marketing communications at any time.

5. Marketing Communications

If you consent, we may send you emails about:

• new products
• special promotions
• events
• other updates relating to The Closet.

You may opt out of marketing communications at any time by:

• clicking the unsubscribe link in our emails, or
• contacting us at customercare@thecloset.com.au.

6. Disclosure of Personal Information

We may disclose your personal information to third parties where necessary to provide our services.

These may include:

• payment processors
• delivery and logistics providers
• website hosting and technology providers
• marketing service providers
• professional advisers (such as accountants, lawyers, or auditors).

We may also disclose personal information where required by law, including to:

• law enforcement agencies
• regulatory authorities
• courts or tribunals.

We do not sell personal information to third parties.

7. Security of Your Information

We take reasonable steps to protect personal information from:

• misuse
• interference
• loss
• unauthorised access
• modification or disclosure.

Security measures may include:

• secure servers
• encryption technologies
• restricted staff access
• internal security procedures.

However, no method of data transmission over the internet can be guaranteed to be completely secure.

8. Cookies and Website Analytics

Our website uses cookies to improve your browsing experience.

Cookies are small files stored on your device that help us:

• analyse website traffic
• understand how visitors use our website
• customise website content to your preferences.

Cookies do not give us access to your computer or personal information, except information you voluntarily provide.

You can choose to accept or decline cookies through your browser settings. However, disabling cookies may affect website functionality.

We may also use analytics tools to collect anonymised website usage information.

9. Links to Other Websites

Our website may contain links to third-party websites.

Once you leave our website, we have no control over the privacy practices of those websites.

We encourage you to review the privacy policies of any external websites you visit.

10. Accessing and Correcting Your Personal Information

Under the Privacy Act 1988 (Cth), you have the right to:

• request access to personal information we hold about you
• request correction of inaccurate or incomplete information.

To request access or correction, please contact us at:

customercare@thecloset.com.au

We will respond to requests within a reasonable timeframe and may require verification of identity.

In some circumstances, we may refuse access where permitted by law.

11. Complaints About Privacy

If you believe we have breached your privacy rights, you may lodge a complaint with us.

Please contact:

customercare@thecloset.com.au

We will investigate the complaint and respond within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Website: https://www.oaic.gov.au

12. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

The Closet
customercare@thecloset.com.au

Unit 14, 10 Depot Street
Banyo QLD 4014
Australia