What items are best to submit?
We select items that will lead to sales and happy customers. This practice is good for everyone. Women's clothing, shoes, bags, sunglasses, jewelery and belts that new or near-new and that are on-trend now. We may accept vintage pieces (1970 to 2000) if we feel they will appeal to a niche market and will fetch more than $100. We accept all sizes. We can't accept fast fashion, fakes, underwear, swimwear, bridal or formalwear.
What brands do you NOT accept?
We can't list any cheap or fast fashion brands as they are not considered sustainable and often fall apart after one wear. You can find the list of brands we do not accept
HERE and also via the main menu on our home page.
What brands DO you accept?
We accept premium and high-end brands. Think Witchery, SABA, Country Road Husk, Anna Thomas, Aje, Acler, Alemais, Zimmermann, Sir and similar. You will find a list of brands that are in demand
HERE or via the main menu on our home page. If you are uncertain or want to check, feel free to message us via our website or send an email to customercare@thecloset.com.au.
How do I submit my items?
You can either order a free consignment pack which includes a hard copy consignment agreement and a 60cm x 65cm bag that fits up to 20 items (youcan order up to 2 bags), or you can schedule a free pickup from your door (limited to 2 bags, 50cm x 50cm 15kg max), or you can drop your items at our Brisbane store (limited to 2 bags). If you choose to receive the consignment pack, all you have to do is fill the bag or bags up, include your completed consignment form and drop it at the post office. All three these methods of submitting your items are free.
How should I prepare my items?
Freshly wash or dy-clean all items and take care of stains or smells. We cannot accept any items that are stained, damaged or need repair, so it's worth getting these sorted before you submit your items. We also cannot accept any items that show any obvious signs of wear. Sometimes excessive wear is evident from the fabric, seams or labels. We have an experienced eye, so you will have to trust us on this one.
How do you determine pricing for my items?
Our pricing combines historical sales data from our own database in addition to data from other websites and applications. We consider current market trends, and item-specific factors including brand prestige, condition, and season. We want to ensure your items are competitively priced to sell in a reasonable period of time for the best price.
Can I influence pricing?
We welcome feedback, but final pricing is determined by us, using market intelligence.
What happens to the pieces that are unsuitable for listing?
Pieces that are unsuitable for listing may either be returned to you (if you selected this option on your consignment form), donated to one of our charity partners, or destroyed if they are not suitable to be donated. You will be liable for shipping costs to return your unaccepted items ($25).
What is the payment timeline and process?
If you opt to get paid as and if your items sell, payments are made during the first week of each calendar month. Payments are processed via secure bank transfer or PayPal. If you opt to be paid in store credit or a combination of 30% cash and 70% store credit, you are paid as soon as we list your item. Store credit expires after one year and you can use it whenever you want. Selecting store credit as payment method is a truly circular way to shop.
Is there a minimum consignment period?
There is minimum 12-week listing period to ensure that pieces have adequate market exposure. Items cannot be returned to you during this period.
What happens if my items do not sell within the 12 week listing period?
Items that do not sell are either returned to you (if you selected this option on your consignment form), donated or sold by us to defray our costs. If you have not chosen for your items to be returned to you after 12 weeks, the listing will be considered to have expired, and it will no longer qualify for payout. If you opted at the time of submitting your items for them to be returned to you after 12 weeks, you will have to pay for shipping costs ($25)
What about discounts and sales?
We occasionally run promotions, and your pieces may be included in these sales events.
After 9 weeks of listing, the listing price of your pieces will be reduced to encourage sale. The maximum discount that we will apply is 50% of the original listing price.
Do you authenticate designer items?
Yes, certain brands are only accepted on the condition that we obtain independent verification of authenticity.
Click HERE for brands that require authentication. Third party authentication will attract a fee of $40 per item. In the instances of consignment, the authentication fee will be deducted from the first payment made to Sellers.
How will I know when you have processed my items?
You'll get a notification by SMS or email with information about the items we can and cannot accept. Keep an eye on your junk or spam folderfor emails.
Do I need original packaging and documentation?
Original receipts, dust bags, and accessories are not required. However, if you have them, including them will positively influence pricing.
How are pieces processed?
Each piece is individually inspected by experienced staff members under specialised lighting. We inspect fabric for signs of wear, check for pulled threads, holes, stains, missing buttons, faulty zippers and unravelling stitching. Should it appear that any piece has not been laundered or drycleaned prior to submission, we will reject it.
Do I pay for shipping of my pieces?
Consignment Packs are free. Our courier pick-up service is free. Our in-store dropoff service is free.
How long does processing take?
Typically, 1–2 weeks, depending on volume.
Will I get feedback on items that weren't suitable for listing
Yes. Our email will give reasons as to why they are unsuitable for listing.Some items may be worth submitting again in once laundered, dry-cleaned, or once a stain has been removed.
