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The Closet
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The Closet
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  • Shop
    • Clothes
      • Denim
      • Dresses
      • Tops
      • Tees
      • Jumpsuits & Playsuits
      • Pants
      • Skirts
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      • Shorts
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Buying Guide

Welcome to The Closet's Buying Guide.

Below you will find info about buying near-new fashion at The Closet.

Buyers, we hope you will find lots of near-new, good quality fashion for everyday wear or your next special occasion. We know you will love the prices! Shop the brands you know and love, choose from thousands of items at your fingertips. We accept only good quality items, they must meet our high standard so you can trust you'll be happy with the quality of what you're buying. Currently we sell women's clothes, shoes and handbags, and will soon expand to include men's and children's clothes.

If you still have questions after reading our buying and selling guides, please don't hesitate to contact us for more information. We aim to please!

What quality assurance does The Closet provide for the items that they list?

We accept only good quality items, they must meet our high standard so you can trust you'll be happy with the quality of what you're buying. We employ skilled staff that thoroughly inspect each item before we list it for sale. Poor quality or items that are dirty, torn, and/or damaged are rejected and will not be accepted or posted on the The Closet website as for sale. We also do our best to accurately describe items that are for sale. All items sold are photographed. We do our best to photograph items true to colour. Please refer to our Returns Policy if you are not satisfied with the quality of an item bought from The Closet.

What is the strikethrough price next to the asking price for an item that is for sale on your website?

The strikethrough price is the estimated recommended retail price for the item if it was bought new and before any discounts. The Closet does its best to research prices for specific or similar items in order to arrive at an estimate as to what items would cost if bought from a retailer that stocks the specific brand but we do not guarantee that this information is accurate or correct. Buyers should do their own research before buying an item from The Closet.

What if the item I buy is not right?

Please refer to our Returns Policy for more information. If the item is not what you expected or does not fit, a refund may be possible, or we may offer to substitute it with another item. As each of our clothing items are a one-off it is not possible to replace the item.

I’m not sure what size I am?

Please refer to our sizing chart. The Closet cannot guarantee any item will be true to size, and therefore, we cannot guarantee that any item will fit you.

How long do items remain in my shopping cart?

The Closet typically only stock one item of a specific type, brand and size. We strive to give all our customers an equal chance to buy amazing items at great prices. After one hour of abandoning your shopping cart (we know sometimes you can be interrupted and forget to go back to your shopping), we will email you to remind you to buy the items in your shopping cart. Other shoppers have the opportunity to add these items into THEIR shopping carts so don't give them the chance to buy the items you love. If you do not check out and buy your items, other shoppers can swoop in and buy them.

I came back to my shopping cart but the item I wanted to buy has gone

An item is not yours until you checkout. Other shoppers have the opportunity to add items into THEIR shopping carts so don't give them the chance to buy the items you love. Checkout as soon as you've made your selections. If two shoppers put an item in their shopping cart at the same time, the shopper who checks out first is the one who buys the item.

Are items that I place in My Wish List reserved for me?

No, items that you select are not reserved exclusively for you, they remain for sale to everyone so be sure to buy quickly to avoid being disappointed.

How do I apply a discount code to my order?

You can enter a discount code, once you view your shopping cart before the checkout. Once you’ve typed in your discount code, make sure you click, “Apply Coupon Code”.

May I use my credit balance to pay for items?

If your account has a credit balance you may use it to pay for your items upon checkout.

Do I have to pay tax?

Items sold in Australia, including online, attract 10% GST. Prices quoted include GST.

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  • Unit 9, 10 Depot Street, BANYO, QLD, 4012
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Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Closet’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘The Closet’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Unit 9, 10 Depot Street, BANYO, QLD, 4012. Our ABN is 13630367323. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Privacy Policy

This privacy policy sets out how we uses and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.