Operated by Preloved Fashion Pty Ltd (ABN 13 630 367 323)
Registered Address: Unit 14, 10 Depot Street, QLD 4014, Australia
Contact: customercare@thecloset.com.au
Last Updated: 28 May 2026

The Closet takes reasonable steps to protect the personal information we collect and hold from misuse, interference, loss, unauthorised access, modification, or disclosure.

We use a range of physical, electronic, and administrative safeguards designed to protect your information, including secure servers, encryption technologies, firewalls, password protections, access controls, anti-malware systems, and secure third-party service providers.

While we take reasonable precautions to safeguard personal information, no method of electronic transmission or storage is completely secure. As a result, we cannot guarantee absolute security.

Payment transactions are processed securely through trusted third-party payment providers. The Closet does not store complete credit card details on its own servers.

We may use artificial intelligence (“AI”), automation tools, and machine-learning technologies to support aspects of our business operations, including customer service, fraud prevention, authentication workflows, pricing support, search functionality, product recommendations, inventory management, marketing optimisation, and operational analytics.

Where AI-assisted processes are used, decisions may involve automated analysis combined with human oversight and review.

We take reasonable steps to ensure that AI and technology providers engaged by us are subject to appropriate confidentiality, privacy, and security obligations.

You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately of any suspected unauthorised access to your account.

If we become aware of an eligible data breach under applicable Australian privacy laws, we will take steps required by law, including notification obligations where applicable.

For further information regarding how we collect, use, disclose, and store personal information, please refer to our Privacy Policy.