Selling Guide

Welcome to The Closet's Selling Guide.

Selling your clothes in a nutshell:

1. Create your account online.
2. Purchase thrift bags.
3. Fill your thrift bags and complete the Consignment Form (link below). 
4. Drop your bags at the nearest Post Office.  We'll do the rest! 

Download and complete this consignment agreement form and return it with your clothes and items you wish to sell. Please ensure that you read all information carefully.

https://www.thecloset.com.au/assets/files/The%20Closet%20Consignment%20Form%20v4.pdf

What to send us:​

• Women's clothing (casual, formal, designer, office)
• Women's shoes (unworn or lightly worn only)
• Women's active wear (unworn or lightly worn only)
• Women's unworn swim wear and intimates (must be new with tags and all protective liners) 

We accept mid-priced, premium and designer brands.  We accept authentic vintage items but require information about original purchase prices. 

Please be aware that low-priced, fast fashion items may not qualify for a payout, if the price we can sell the item for is exceeded by the cost of processing. 

Quality standards:​

• No damage (stains, rips, scuff marks, missing pieces or odours)
• No signs of wear (fading, shrinking, pilling or stretching)
• No alterations (removed brand, sizing or care information tags, altered hems or seams) 
• No items over five years old (except for authentic premium and designer vintage items) 

Please ensure your clothing is freshly laundered or dry cleaned (especially if it has been in storage/your wardrobe for a while).  Similarly, shoes, handbags and accessories must be cleaned immediately prior.

What The Closet does: ​

Selling your clothes at the markets or on social media is a drag. It's time-consuming, and it's often not worth the money for all the effort. THE CLOSET will sell your clothes for you! You will never have to deal with buyers, complaints and returns again. This is the process we follow to get your consignment ready for resale:  

• Carefully inspect item against our quality standards
• Compile an inventory and price items appropriately
• Send you an email with details about your consignment
• Photograph and list on our website 
• Market items for resale
• Process sales and makes payments to our sellers.

Items that are not accepted for sale with The Closet will be returned to you, or donated to our affiliate charities, depending on the preference indicated on your Consignment Form. 

How do I know how much my items are worth?

The Closet calculates the listing price of items based on several factors: 

• Recommended retail price
• Condition
• Season
• Brand
• Age of item 

The Closet will determine a suitable listing price for your items at its sole discretion. Please note that your price expectation needs to take into account the costs that The Closet will incur in order to successfully sell your items at an affordable price. This include costs such as postage, processing (handling, pressing, photographing), marketing, packaging, and sending items to customers.  We do our best to research prices in order to arrive at an estimate as to what items would cost if bought from a retailer that stocks specific brands, but we do not guarantee that this information is accurate or correct. 

How much money will I get once my items have been sold?

Your payout is a percentage of The Closet's selling price. It increases with the selling price and is subject to change.  We recently increased payout percentages to compensate our sellers for the upfront cost of purchasing thrift bags.  You can indicate and amend your preferred method of being paid at any time.  You may choose to either receive a store credit, which can accumulate until such time as you ask for a payout or use your store credit to purchase items from the website OR you may request a cash payment via PayPal.

SELLING PRICE (EXCL GST)	YOUR PAYOUT PERCENTAGE
$5.00-$19.99	4-11%%
$20.00-$49.99	11%-21%
$50.00-$99.99	21%-42%
$100.00-$199.99	42%-56%
$200.00+	56%

For our share of the sale price, we take care of all the hassle and handle all aspects of the sale and the after-sales issues that may arise. 

Remember, the more desirable, currently in-fashion, and suitable your clothes are, the more likely your items will sell and the more you will be paid. Self-assess each item critically, keep in mind how much you will realistically pay for such an item and the convenience of selling with The Closet. Would you buy this item for yourself? Would you give it as a gift? 

What type of items do The Closet NOT accept?

Do not send items that are non-clothing or fashion items such as toys, phone cases, hair accessories, books, etc.

We do not accept home-made items.

We do not accept items that are undesirable, fake brands, themed clothing or clothing displaying inappropriate or offensive messages, words or images, outdated and old-fashioned items (with the exception of some high-quality vintage clothing).

We do not accept fake or counterfeit items, items obtained illegally or ‘niche items’ that will only appeal to a very limited audience.

What happens to items that The Closet do not accept?

When sending your items that you wish us to consider selling, you can indicate whether you want the items that are NOT selected for sale:

• Returned (in which case you will have to bear the shipping costs)
• Donated to a charity (charity to be selected by The Closet, this will vary from time to time)
• Dealt with as we see fit (but not sold on our website) in which instance items become the property of The Closet. We may select some of these items for sale by weight to strictly approved parties that may recycle, upcycle or dispose of items. Very little money is recouped in this instance and it is intended that any money received is applied to cover our costs such as postage and handling of these items.

Can I change my mind and ask for my accepted items back?

No, this is NOT possible.

What happens with my clothes that do not sell?

If your clothes do not sell within a reasonable period of listing, The Closet, at its discretion, may decide to reduce the listing price by up to 50%. If the item remains unsold for more than 9 weeks, The Closet may remove the online listing.

After this time, you  it will be posted back to you at your cost or we will donate it to one of the charities supported by The Closet, depending on the option that you ticked on your Consignmemt Agreement. If the item is still within The Closet’ possession for a further one month because you have not indicated your preference, your item becomes our property to do with as we wish.

What happens if I do not agree with the listing price that The Closet used for an item?

Once you have sent us your items, you effectively grant The Closet the right to make all decisions, in our sole discretion as to whether we accept items for sale or not, how much we decide to list items for and whether we remove items from our website or not. If you are unhappy with a listing price, we would like to hear from you and will value your views. So please make sure to contact us within 48 hours of your item being listed as for sale on our website if you don’t agree with our pricing. Generally, we do not adjust listing prices though. Remember, we price items to encourage sales.

Thank you for doing business with The Closet!